Privacy Policy

1. Introduction

Turn Up (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Turn Up platform, website, and mobile applications. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

• Account information: name, email address, phone number, and password
• Profile information: display name, profile photo, and preferences
• Payment information: processed securely through Stripe; we do not store full card numbers
• Event information: details you provide when creating or managing events
• Communications: messages, feedback, and support inquiries

Information Collected Automatically

• Device information: device type, operating system, browser type, and unique identifiers
• Usage data: pages visited, features used, actions taken, timestamps, and session duration
• Location data: approximate location based on IP address; precise location only with your consent
• Log data: IP address, access times, referring URLs, and error logs

Information from Third Parties

• Social login providers (Google): basic profile information when you sign in with a third-party account
• Payment processors (Stripe): transaction confirmations and payment status
• Analytics providers: aggregated usage and performance data

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process ticket purchases and manage event attendance
• Send transactional communications (order confirmations, event updates, check-in details)
• Personalize your experience and recommend relevant events
• Analyze usage patterns to improve the platform
• Detect, prevent, and address fraud, abuse, and security issues
• Communicate promotional offers and updates (with your consent)
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Event organizers: your name and ticket details so they can manage attendance and check-in
• Payment processors (Stripe): payment information necessary to process transactions securely
• Analytics providers (Firebase Analytics): anonymized and aggregated usage data
• Cloud infrastructure (Google Cloud/Firebase): data stored and processed on secure servers
• Legal authorities: when required by law, subpoena, or to protect our rights and safety

We do not sell your personal information to third parties. We do not share your data with advertisers for targeted advertising purposes.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how you interact with the Service
• Measure the effectiveness of our communications
• Protect against fraud and unauthorized access

We use Firebase Analytics for usage tracking. Firebase may set cookies or use device identifiers to collect analytics data. You can control cookie preferences through your browser settings.

6. Third-Party Services

Our Service integrates with the following third-party services:

• Firebase (Google): authentication, database, cloud storage, analytics, and hosting
• Stripe: secure payment processing for ticket purchases
• Spotify / YouTube: embedded music previews on event pages (subject to their own privacy policies)

These services have their own privacy policies. We encourage you to review them. Turn Up is not responsible for the privacy practices of third-party services.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure server infrastructure via Google Cloud, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information as follows:

• Account data is retained as long as your account is active
• Transaction records are retained for 7 years for tax and legal compliance
• Analytics data is retained in aggregated form indefinitely
• After account deletion, we remove personal data within 30 days, except where retention is required by law

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data
• Portability: request your data in a structured, machine-readable format
• Objection: object to processing of your data for certain purposes
• Withdraw consent: withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@turnup.app. We will respond within 30 days.

10. Children's Privacy

Turn Up is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your data during international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the platform and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: